1. General Refund Policy
TheDesignsKing aims to provide high-quality services and customer satisfaction. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to discuss a resolution.
2. Eligibility for Refunds
Refunds are only eligible under the following conditions:
- The service provided does not match the description or agreed-upon specifications.
- The product or service is faulty or damaged upon delivery.
Custom design services are non-refundable once the final proof has been approved by the client.
3. Refund Process
To initiate a refund, please contact our customer service team with your order details and the reason for the refund request. Once your request is reviewed, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and credited to the original payment method within 5-7 business days.
Need help?
Contact us at info@thedesignsking.com for questions related to refunds and returns.